One-On-One Support

Our expert team of staff are astronomers themselves. Most often, whatever issue you are experiencing is one we have already dealt with on our own gear. We know how important it is to get the troubleshooting done quickly and accurately in order to get you back up and running.

If you have a problem with your equipment, and it was originally purchased from Cloud Break Optics, you can schedule a service appointment immediately.

Cloud Break Customers:

Customers who have purchased their equipment from Cloud Break Optics are entitled to receive our one-on-one support for free for the life of the equipment.  Follow the link below to see a list of available times for support and to schedule an appointment. If needed, we can configure a remote desktop session to help configure and troubleshoot your setup. If you are local to the Seattle area, you can also schedule a time to bring your gear to the store and we’ll walk you through it in person.

In order to schedule an appointment, you will need the order number for the product purchased.  If you don't have or remember your order number, please email or call us at the shop and we can retrieve it for you.

If you don't have an order number because your item was purchased elsewhere, please see our page on our adopt-a-scope program.